Refund policy

Returns Policy

Alliance Group Ltd upholds the highest standard of quality with every purchase. Our 100% satisfaction guarantee means you can purchase our meat with confidence. Alliance Group Ltd prides itself on personal service and premium cuts from our renowned suppliers of export quality meat.

If you are not happy with any product you receive from Alliance Group Ltd, please contact us and we will endeavour to remedy any concerns you have. This may result in replacement of the product, or a credit to your account (excluding freighting costs). Unfortunately, seven days after the dispatch of your product we are unable to replace or credit the goods. Please call us on 027 260 7841 between 8.00 am and 5.00 pm Monday-Friday, or email us at contact@puresouthshop.com

Our Guarantee:

Cancellation Policy

Please note Alliance Group Ltd is not obliged by New Zealand Law to provide a refund if a customer has changed their mind, so please choose carefully.

However, if you do, please contact us as soon as possible on 027 260 7841 and providing we can intercept the goods before they are dispatched with the courier, we will happily exchange the products ordered for other Alliance Group Ltd goods or a credit note.

Still a little confused? Give us a call or flick an email our way

If for any reason you are concerned about the delivery of your order, please call the Alliance Group team on 027 260 7841 or email contact@puresouthshop.com