Terms & Conditions
Delivery & Pick Up Information
About Our Delivery Service- Alliance Group partners with New Zealand Couriers to deliver all online orders. They are shipped from our processing partner Preston Foods in Wellington.
- The shipping fee includes handling, packaging, and courier fee. Shipping fees increase with weight. Note the packaging material is included in this weight.
- All chilled products are vacuum packed to seal in freshness. Frozen product remains in its tray or bag. Products are packed with fully recyclable insulation into a cardboard carton, ensuring they remain chilled throughout transit and arrive in perfect condition.
- Delivery days are Tuesday – Friday (excluding public holidays).
- If you can't be home to receive delivery, have it sent to your workplace or provide instructions for a safe place for the courier to leave the parcel. All orders are sent with an ‘authority to leave’ unless otherwise stated.
- Rural deliveries are unavailable. However, you can have your parcel delivered to a NZ Courier Depot / Agent for collection.
- Delivery to your door is only available in urban centers.
- Due to the nature of fresh meat products, availability may delay orders up to 7 days. The butcher shop will contact you if necessary.
- If you live in a locked gate community or have a dog, we can't deliver to your door. Please select your nearest NZ Courier Depot.
| Description | Area Covered | Delivery Timeframe | Weight (incl. packaging) | Delivery Fee (Excl GST) |
| South Island | All of South Island (Non-Rural) | 2-3 Days after Order is Confirmed | 0kg-25kg | $10.00 |
| North Island | All of North Island (Non-Rural) | 2-3 Days after Order is Confirmed | 0kg-25kg | $10.00 |
| All of New Zealand |
Rural Delivery Not Reccommended |
1-3 days on Dispatch | 0kg-25kg | $10.00 |
For orders over 25kg, please phone us for delivery options.
Rural Delivery:
Please contact us or leave a note in the special instructions tab at checkout for a preferred residential delivery address, NZC agent, or check the link below. https://www.nzcextras.co.nz/nearestlocation/
About Our Click & Collect Service:
We currently do not offer a click and collect service.
Our Guarantee:
If you're not happy with any product, contact us and we'll address your concerns, possibly with a replacement or credit (excluding freight costs). After seven days from dispatch, we can't replace or credit goods. Call us on 03 684 2140 between 8.00 am and 5.00 pm, Monday-Friday, or email contact@puresouthshop.com
ALLIANCE GROUP
Privacy Policy
This policy outlines how and when Alliance Group Ltd collects, uses, and discloses personal information. It may be modified or amended at any time. By using this site, you consent to our handling of your personal information.
1. Returns Policy and Customer Satisfaction Guarantee
Alliance Group upholds the highest standard of quality with every purchase. If you're not satisfied, contact us for a remedy. After seven days from dispatch, we can't replace or credit goods.
2. Safe Shop Promise
All online transactions are secure and managed by Payment Express. For questions about charges, contact us at 03 684 2140 or contact@puresouthshop.com